Order cancellation policy

1. Order Cancellation Conditions

Orders can be cancelled within 48 hours of validation, provided they have not yet been shipped. In this case, you can directly contact our customer service to proceed with the cancellation. If the order has already been shipped or if more than 48 hours have passed since its confirmation, cancellation is no longer possible.

2. Cancellation Procedure

To request a cancellation, please contact our customer service by e-mail or phone, providing your order number, proof of payment, and, if necessary, other information to identify the transaction.
Our team will process your request upon receipt. If the cancellation is accepted, we will inform you of the outcome and proceed with the refund within the specified timeframe.

3. Refund Procedure

After return confirmation, we will process the refund within 1 to 5 business days. The refund will be made via the same payment method used for the order (Visa, MasterCard). We are committed to finalizing the process as quickly as possible after validation.

Important: Once the order has been shipped, it is no longer possible to cancel it or change the delivery address. For any situations arising after shipment, please refer to our return and refund policy.

4. Contact

For any questions regarding order cancellation, you can contact our customer service through the following channels:

Address: 11 Rue Kleber, 49130 Les Ponts-de-Ce, France

Customer Service Number: +33 6 59 68 99 37

Email: info@plomberiebonheure.com

Opening Hours: Monday to Saturday, 9:00 AM – 6:00 PM (CET)